If you are experiencing trouble logging into your account or accessing articles through the Business Insider App, please follow the steps below:
- Double-check your login credentials
- Restart the app
- Update the app
- Clear app cache and data
- Restore your purchase (App purchased subscriptions only)
Double-check your login credentials: Ensure that you are entering the correct username or email address and password associated with your account.
Restart the app: Close the app completely and then reopen it. Sometimes, this simple step can resolve minor app-related issues.
Update the app: Ensure that you have the latest version of the app installed on your device. Check the app store for updates and install any available updates.
Clear app cache and data: In your device settings, find the app and clear its cache and data. This action can help resolve certain app-related issues.
Restore your purchase: App-purchased subscriptions have the ability to restore purchases within the app as an added troubleshooting step. To restore your purchase, please follow the steps below:
- Ensure that you have the most up-to-date version of the app
- Log out of the app and/or make sure that you are currently not logged in
- Click on the icon on the bottom right-hand side of the page
- Click on 'Restore Purchases'
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