How do I cancel my account?

I purchased my subscription through the Insider website, how do I cancel? 

In order to cancel your web purchased subscription, visit our website and follow the steps below.

1. Log into your account
2. Click the silhouette icon (👤) at the top right of your screen
3. Click ‘Subscription’

Once you complete the steps your account will be set to expire at the end of your current billing cycle, and you will no longer be charged. 

If you do not see the ’Cancel subscription’ option in your ‘My Subscription’  page, you may have purchased your subscription with a different email address or through our mobile app. If you are unsure of your account information, please reach out to our Support team by completing our submit request form and they will be happy to help!

I purchased my subscription through the Insider app, how do I cancel? 

You can cancel your account at any time through the Insider app by following the steps below.

1. Open the app > tap the silhouette icon (👤) at the bottom right of your screen
2. Tap ‘My Subscriptions’ > ‘Manage Subscription’
3. Select the Insider app in your device’s settings menu 
4. Follow the prompts to manage your subscription

Alternatively, you can manage your subscription directly from your device’s settings by following the steps below.

iPhone:

1. Go to Settings > iTunes & App Store
2. Tap your Apple ID > View Apple ID
3. Tap Subscriptions > Insider
4. Use the options to manage your subscription 

Android: 

1. Launch the Google Play Store app
2. Tap Menu > My Apps > Subscriptions and tap on the Insider app
3. Alternatively, tap Menu > My Apps > Tap the Insider app > Tap the app's details page
4. Use the options to manage your subscription

Once you complete the steps above, your account will be set to expire at the end of the current billing cycle and you will no longer be charged.

I am having trouble canceling my subscription. What can I do? 

If you are having trouble canceling your subscription, please reach out to our Support team by completing our submit request form.